Customer Contact Centre Solution
We offer a full range of Contact Centre Software Solutions including Automatic Call Distributor, IVR, Workforce Optimization, Reporting and Management. In course of our system integration engagements, along with these we have developed connectors, customized applications across industry’s leading platforms.
A Call centre solution from World’s top Tier1 OEM to economical solutions with best in class services, helps you manage inbound and outbound calls. It is exclusive to voice as a channel. On the other hand, a contact centre solution helps you offer an omni-channel experience while deriving customer context from the host of channel based interactions.